Privacy Policy

Effective Date: June 1 2022
Business Name:Impacta Commercial Advocates as trusteee for True North Group Trust
Email: info@impactacommercial.com.au
Location: Australia

1. Introduction

This Privacy Policy explains how we collect, use, disclose and protect your personal information in connection with our commercial property advocacy services, including tenant advocacy, buyer advocacy, vendor advocacy and related advisory services.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

  • Full name, phone number and email address

  • Business name and ABN (if applicable)

  • Financial and commercial information relevant to property transactions

  • Property preferences, requirements and transaction details

  • Identification information where required for due diligence

  • Any other information you provide to us directly or via third parties

3. How We Collect Personal Information

We collect personal information in a number of ways, including:

  • Directly from you (via phone, email, forms, meetings or our website)

  • From third parties such as agents, solicitors, accountants or lenders (with your consent or where permitted)

  • Through publicly available sources

  • Via our website (including cookies and analytics tools)

4. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Provide commercial property advocacy and advisory services

  • Assess property opportunities and conduct due diligence

  • Communicate with you and relevant stakeholders

  • Coordinate with agents, landlords, vendors and professional advisors

  • Comply with legal and regulatory obligations

  • Improve our services and client experience

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Real estate agents, landlords, vendors and property professionals

  • Legal, financial and other professional advisors

  • Service providers who assist in delivering our services

  • Regulatory bodies where required by law

We only disclose information where it is necessary to perform our services or meet legal obligations.

6. Use of Offshore Service Providers

In order to operate efficiently and deliver a high level of service, we may engage offshore team members and service providers to assist with administrative, research, marketing and operational tasks.

As a result, your personal information may be accessed or processed by individuals or entities located outside Australia.

Where we do so, we take reasonable steps to ensure that:

  • These parties handle your information in a manner consistent with Australian privacy laws

  • Appropriate confidentiality and data protection obligations are in place

  • Access to information is limited to what is necessary for their role

By engaging our services, you consent to the potential disclosure of your personal information to overseas recipients in accordance with this policy.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

  • Secure digital storage systems

  • Restricted access to sensitive information

  • Use of password protection and encryption where appropriate

However, no system is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date or incomplete.

To do so, please contact us using the details below. We will respond within a reasonable timeframe.

9. Cookies and Website Data

Our website may use cookies and analytics tools to:

  • Understand how users interact with our website

  • Improve functionality and user experience

You can adjust your browser settings to refuse cookies if you prefer.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us with details of your complaint.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Impacta Commercial Advocates as trusteee for True North Group Trust
Email: info@impactacommercial.com.au
Phone: 0418357609